This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
Shipping Cost
Free Shipping On All Orders.
Order Cut Off Time
Order cut off time will be 4:00 AM（GMT-6:00） Central Standard Time (Chicago).
Delivery Terms
Free Shipping
Expedited Shipping
Order Acceptance
You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.
Handling & Transit Time
Delivery time = processing time (order preparation) + shipping time
Order preparation
Once your order information is received, we will process the order:
(1)Check the stock.
(2)Confirm whether the item in your order needs to be customized.
(3)Check your shipping address.
(4)Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5)If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order is shipped, we will send you an e-mail containing a tracking number. Please check your inbox or spam.
Delivery Time
1. Free Shipping
Carrier: UPS/Fedex/EMS
Cost: Free
Process Time: 1-2 Weeks
Shipping Time: 1-3 Weeks
2. Expedited Shipping
Carrier: FedEx
Cost: $10 -$210 (Shipping costs vary depending on the number of products)
Process Time: 1-3 days
Shipping Time: 2-6 days to United States
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
Change Of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@monulo.com
Cancellations
If you change your mind before receiving your order, you can cancel it within 24 hours of placing it. If the order has already been shipped, please refer to our refund policy.
Wrong Address
If a package cannot be delivered due to an incorrect shipping address provided by the customer and is returned by the carrier, the shipping cost will be the customer's responsibility. Once Monulo receives the returned item, the product cost will be refunded minus shipping costs. Monulo will contact you upon receiving the returned item to inform you accordingly.
What happens after I place an order
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don’t see it in your inbox. If you don’t receive a confirmation email, please email support@monulo.com or call us at +1 6803869820. with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
How do I check the status of my order
Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email support@monulo.com or call us at +1 6803869820. and we will assist you from there.
Refused shipments
Once your order has been shipped, we are unable to stop the delivery. If you choose to refuse the package, a fee of 30%–50% of the order amount will be charged to cover storage, handling, and shipping costs. This fee will be deducted from your refund.
Parcels Damaged In Transit
If you find that the package is damaged during transit, please take photos after receiving it and send them to our customer service as proof. Our support team will respond within 24–48 hours on business days. Please remember to check your inbox and spam folder for our reply.
If you encounter any issues during the shopping process, please feel free to contact us at support@monulo.com.