How long will it take to receive my order?

For free shipping, processing takes 1–2 weeks and shipping takes 1–3 weeks to most countries, including the United States and the United Kingdom. Eligible expedited orders are processed in 1–3 days and ship to the United States in 2–6 days. See shipping details.

How to track my order?

Once your order ships, you will receive an email with a tracking number. Use that tracking number to check your order status. If you have not received a tracking number after 7 business days, email support@monulo.com for assistance. See shipping details.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

We offer free shipping for all orders on our website. Read more.

What is your return policy?

We offer a 14-day return policy from the date you receive your order. Items must be unused, in original condition and packaging, complete with accessories, and free of damage, stains, installation, or signs of use. Return authorization is required, and approved items must be shipped back within 7 days. Return shipping is generally the customer’s responsibility and may be deducted from the refund. Customized products, accessories (including light bulbs), and bulk orders of three or more of the same item are not eligible for return or refund. See the full refund policy.

Can I exchange an item?

Yes, we offer exchanges. Contact customer service within a certain period after receiving your product and provide the reason for the exchange. Items must be in their original condition, with labels, tags, and packaging intact. Read more.

Can I cancel or change my order?

You may cancel your order free of charge within 24 hours of placing it by emailing support@monulo.com with your order number. You may also modify your color, size, shipping address, or phone number within 24 hours. Once an order has shipped, changes cannot be made. Cancellation after shipment is no longer possible; if you still choose to cancel, a warehouse handling fee of 30%–50% of the order amount, return shipping costs, and outbound shipping costs may be deducted from your refund.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

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